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FAQS

  • What is the role of Bryce Mountain Escapes?

    Bryce Mountain Escapes serves as a value added co-host for property owners. Money received by Bryce Mountain Management & Maintenance LLC (doing business as Bryce Mountain Escapes) is on behalf of Hosts for their rental properties. As a value-added co-host, Bryce Mountain Escapes enforces the rental agreement between the host and the renter.

    Bryce Mountain Escapes is committed to providing renters with a memorable rental experience. If during your stay, there is an emergency concerning the rental property, please immediately contact the Bryce Mountain Escapes office.

  • What is included in your price quote?

    Your all-inclusive quote is given in U.S. dollars, and includes:

    • Base rental amount in a daily or weekly rate, including a limited accidental damage waiver (covers specific types of accidental damage)
    • Departure cleaning fee
    • State/local taxes
    • Credit Card Processing fees are not included in the price quote and will be an additional fee

  • What time is check in and check out?

    Check in: 4 PM
    Check out: 10
    Early or late arrival may be arranged, depending on property status. Please contact Bryce Mountain Escapes to make these arrangements.

  • What items are included in my rental?

    Unit rentals include bed linens, bath, beach & kitchen towels, dishes, flatware, cookware, and utensils.
    Additionally, units are stocked with a starter supply of commonly used items including coffee filters, dish soap, dishwasher soap, bar soap, and paper goods (paper towels, toilet paper).
    *Some rentals may include additional amenities including WIFI and firewood.
    *Starter supplies are not restocked during your stay

  • Can I bring my pet with me?

    Certain Bryce Mountain Escapes rentals allow pets for an additional fee $100 per pet, per stay.

  • Is full payment required at the time of booking?

    Full payment is required at the time of booking.

  • What is your cancellation policy?

    Cancellations are accepted for a full refund up to 30 days prior to the check-in date.

    Refunds for cancellations made within 30 days, but prior to 5 days of the check-in date are dependent on the ability to re-rent the property during the same period for which the Guest has cancelled. The refund is limited to the lesser of the re-rental amount or the Guest's reservation amount, less a $150 cancellation fee.

    Refunds are NOT issued for reservations cancelled within 5 days or check in or due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires.

  • What is travel insurance?

    Travel Insurance can be added to any reservation to protect guests if they need to cancel their reservation due to a family emergency, job loss, hurricane, flooding or a mandatory evacuation.

    Bryce Mountain Escapes partners with RentalGuardian® and InsureStaysTM. Given the strict cancellation/refund policy desired by the Host, we strongly encourage Guests to purchase optional travel insurance.

    ✓ Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons.
    ✓ This standard travel insurance coverage costs 7% of your total reservation invoice amount. This travel insurance premium is generally non-refundable after 15 days of coverage purchase.
    ✓ For an additional charge, you include the optional Cancel-for-any-reason (CFAR) benefits. CFAR coverage cost is 10.8% of your total reservation invoice amount (7% Standard + 3.8% CFAR = 10.8%). The CFAR benefit pays up to 60% of pre-paid non-refundable charges should the Guest cancel for any reason not covered by standard travel insurance.

    As a covered traveler, should Guest have a medical issue or experience trip delay or interruption due to unforeseen developments, you may initiate your claim by calling (833) 610-0736. For more information, please visit here or consult your coverage documents.

    Guests opting not to purchase travel insurance should be aware that a refund-in-full of your reservation payment may not be available under the terms set forth herein; therefore, your entire rental payment could be at risk.

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